> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useinvent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Welcome to Invent

> Build powerful AI assistants and deploy them anywhere

Invent is a platform for creating, training, and deploying AI assistants designed for customer support. These assistants help your users get instant answers, automate workflows, and improve their overall experience with your product.

*Everything is simple and magical. Building assistants in Invent is effortless, and using them feels personalized for customers. Keep reading to discover why.*

## Features

* **24/7 Chatbot**: Instantly answer FAQs, handle order inquiries, refunds, or technical support without human intervention. Your AI assistant works around the clock to resolve customer needs
* **Multi-channel Support**: Seamless conversations via WhatsApp, Instagram, web chat, and more. No API key mess, just native integrations that work out of the box
* **Centralized Inbox**: View all customer conversations in one unified space, with full insights including channel details, customer information, conversation history, and automatic summaries
* **Automated Actions**: Automate any customer tasks with customizable actions that let your assistant not just respond, but completely resolve inquiries
* **AI Controlled Fields**: Configure actions without the complexity. AI automatically handles most parameters using conversation context. No programming required, just simple, natural configuration
* **Auto Follow-ups**: Your assistant automatically re-engages idle conversations instead of letting them go cold. It schedules intelligent follow-ups, checks back at the right time, and only closes when it makes sense
* **Auto CSAT**: Automatically score customer satisfaction (1-5) after every conversation closes, giving you real-time insight into service quality without manual surveys
* **Human Handoff**: Enable seamless transitions to human agents with human-in-the-loop capabilities, easy handoffs, and automatic assignment to team members when AI needs assistance
* **Multimedia Support**: Handle images, audio, voice messages, and location data across all channels. Understand and process rich media sent by customers
* **Long-term Memories**: Remember every client detail across all conversations, even in fresh chats through WhatsApp or any other channel. Turn routine interactions into personalized experiences that drive loyalty, upsells, and 5-star customer satisfaction
* **Quick Training**: Build and train AI assistants in under 5 minutes using your own knowledge base, documentation, and business data
* **Audience Management**: Every customer who messages you through any channel becomes a contact. Organize them into segments and manage your entire audience from one place
* **Broadcasts**: Re-engage your customers by sending targeted messages via WhatsApp, Email, and more. Product launches, promotions, updates, delivered to the people who already know your brand

## Get Started

Build your first assistant in minutes. This guide covers everything from creating an assistant to deploying it on your website or WhatsApp:

<CardGroup cols={1}>
  <Card title="Your First Assistant" icon="rocket" color="#3b82f6" href="/your-first-assistant">
    Create an assistant, add your business information, test it, and deploy it. The best place to start
  </Card>
</CardGroup>

## Explore the Platform

Once you have your first assistant running, dive deeper into each feature:

<CardGroup cols={2}>
  <Card title="Assistants" icon="robot" href="/assistants/introduction">
    Create AI-powered agents that handle customer conversations automatically
  </Card>

  <Card title="Actions" icon="bolt" href="/assistants/actions">
    Give your assistant the power to perform real tasks like booking appointments
  </Card>

  <Card title="Channels" icon="tower-broadcast" href="/assistants/channels">
    Connect your assistant to WhatsApp, Instagram, and more
  </Card>

  <Card title="Inbox" icon="inbox" href="/guides/inbox">
    Manage all customer conversations in one unified space
  </Card>

  <Card title="Knowledge" icon="brain" href="/guides/knowledge">
    Train your assistant with your business data and documentation
  </Card>

  <Card title="Memory" icon="head-side-brain" href="/guides/memory">
    Let your assistant remember every customer across all conversations
  </Card>

  <Card title="Audience" icon="users" href="/guides/audience">
    Manage contacts, create segments, and build targeted audiences
  </Card>

  <Card title="Broadcasts" icon="tower-broadcast" href="/guides/broadcasts/introduction">
    Send WhatsApp messages, emails, and more to your audience at scale
  </Card>

  <Card title="Auto Follow-ups" icon="clock-rotate-left" href="/guides/auto-follow-ups">
    Automatically re-engage idle conversations and follow up at the right time
  </Card>

  <Card title="Pricing" icon="coins" href="/guides/pricing-and-plans">
    Understand how message costs, credits, and prompt caching work
  </Card>
</CardGroup>

## Go Deeper

Ready for advanced builds and best practices? Check out the [Guides](/guides/practical/instructions-vs-knowledge):

<CardGroup cols={2}>
  <Card title="Build a Booking Assistant" icon="book-open" href="/learn-by-example">
    Full tutorial: yoga studio assistant with Google Sheets, Stripe, Calendar, Gmail, and WhatsApp
  </Card>

  <Card title="Instructions vs Knowledge" icon="scale-balanced" href="/guides/practical/instructions-vs-knowledge">
    Learn what goes where and why it matters for performance and cost
  </Card>
</CardGroup>