Get Agent Stats

GET

orgs

{org_id}

analytics

agents

Get Agent Stats

curl --request GET \
  --url https://api.useinvent.com/orgs/{org_id}/analytics/agents

[
  {
    "user": {
      "id": "<string>",
      "name": "<string>",
      "email": "jsmith@example.com",
      "avatar": "<string>",
      "seen_at": "2023-11-07T05:31:56Z"
    },
    "closed_by_ai": 123,
    "closed_by_human": 123,
    "transferred_to_human": 123
  }
]

Path Parameters

org_id

string

required

Query Parameters

from_date

string<date-time> | null

to_date

string<date-time> | null

page

number

Page number

take

number

Number of items to take

string

Next page token (Only used on special endpoints)

Response

200 - application/json

Per-agent performance statistics for the specified organization.

user

object

required

Schema for a limited user

Show child attributes

closed_by_ai

number

required

closed_by_human

number

required

transferred_to_human

number

required

Get Channel DistributionGet conversation counts grouped by channel (integration_id) for the specified organization.

Get Agent Stats

curl --request GET \
  --url https://api.useinvent.com/orgs/{org_id}/analytics/agents

[
  {
    "user": {
      "id": "<string>",
      "name": "<string>",
      "email": "jsmith@example.com",
      "avatar": "<string>",
      "seen_at": "2023-11-07T05:31:56Z"
    },
    "closed_by_ai": 123,
    "closed_by_human": 123,
    "transferred_to_human": 123
  }
]

Getting Started

API Reference

Get Agent Stats

Path Parameters

Query Parameters

Response