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Invent is a platform for creating, training, and deploying AI assistants designed for customer support. These assistants help your users get instant answers, automate workflows, and improve their overall experience with your product. Everything is simple and magical. Building assistants in Invent is effortless, and using them feels personalized for customers. Keep reading to discover why.

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Features

  • 24/7 Chatbot: Instantly answer FAQs, handle order inquiries, refunds, or technical support without human intervention. Your AI assistant works around the clock to resolve customer needs
  • Multi-channel Support: Seamless conversations via WhatsApp, Instagram, web chat, and more. No API key mess, just native integrations that work out of the box
  • Centralized Inbox: View all customer conversations in one unified space, with full insights including channel details, customer information, conversation history, and automatic summaries
  • Automated Actions: Automate any customer tasks with customizable actions that let your assistant not just respond, but completely resolve inquiries
  • AI Controlled Fields: Configure actions without the complexity. AI automatically handles most parameters using conversation context. No programming required, just simple, natural configuration
  • Human Handoff: Enable seamless transitions to human agents with human-in-the-loop capabilities, easy handoffs, and automatic assignment to team members when AI needs assistance
  • Multimedia Support: Handle images, audio, voice messages, and location data across all channels. Understand and process rich media sent by customers
  • Long-term Memories: Remember every client detail across all conversations - even in fresh chats through WhatsApp or any other channel. Turn routine interactions into personalized experiences that drive loyalty, upsells, and 5-star customer satisfaction
  • Quick Training: Build and train AI assistants in under 5 minutes using your own knowledge base, documentation, and business data

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Next Steps

Start with these guides to understand the core concepts. Each is a quick read to give you a solid foundation:

Assistants

Create AI-powered agents that handle customer conversations automatically

Actions

Give your assistant the power to perform real tasks like booking appointments

Channels

Connect your assistant to WhatsApp, Instagram, and more

Inbox

Manage all customer conversations in one unified space

Knowledge

Train your assistant with your business data and documentation

Memory

Let your assistant remember every customer across all conversations
Once you understand the basics, see everything in action:

Learn by Example

Walk through a complete wellness studio assistant example to see how Knowledge, Actions, Memory, Channels, and more work together