Analytics and logs
Get conversations analytics
Everything the Conversations analytics view renders, in one call: KPIs, the handoff flow, per-channel volume, message split, resolution and CSAT trends, and the takeover-time distribution. The channel filter applies to conversation and message volume; outcome metrics (resolution, handoffs, CSAT) are not channel-segmented.
GET
Get conversations analytics
Query Parameters
Response
200 - application/json
Conversations analytics for the specified organization.
Everything the Conversations analytics view renders, in one payload.