Assign conversation
Assign or unassign a conversation to/from a team member.
Authorizations
Bearer token authentication using your API key
Path Parameters
Chat ID
Body
Schema for assigning or unassigning a conversation to/from a team member
Member ID to assign. Set to null to unassign.
128Response
Schema for the chat state
The state status of the chat
OPEN, CLOSED The channel type
internal, org, agent, custom, whatsapp_bot, messenger_bot, instagram_dm, tiktok_dm, telegram_bot, slack_bot, teams_bot, gmail, outlook, twilio, telnyx, email, smpp The ID of the conversation associated with the chat
Whether AI is enabled for the chat
The number of unseen messages in the chat
The number of unseen messages in the chat
Schema for a public assistant
Schema for a public assistant channel
The assigned user for the conversation
Schema for the configuration of an assistant
Scheduled follow-up datetime
Mute expiry datetime (null = not muted)
When the free entry point window closes: templates sent before it are not charged. It never extends the reply window (null = no free window)
Customer satisfaction score (1-5)
1 <= x <= 5