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Channels are how your customers reach your assistant. Connect multiple platforms and your assistant handles them all from one place. No switching between apps, no missed messages. Channels Overview

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Connecting a Channel

  1. Go to your assistant’s Channels tab
  2. Find the channel you want to connect
  3. Click Connect
  4. Follow the authentication steps
  5. Configure any channel-specific settings
Once connected, the channel shows a toggle to enable/disable it and a Manage button for settings. Connect Channel

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Managing Connected Channels

For each connected channel, you can:
  • Enable/Disable: Turn the channel on or off without disconnecting
  • Manage: Access channel-specific settings
  • Disconnect: Remove the channel entirely

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One Assistant, Multiple Channels

A single assistant can handle multiple channels simultaneously. A customer might:
  1. Ask a question on Instagram
  2. Continue the conversation on WhatsApp
  3. Complete a purchase on your website
Your assistant remembers everything across all channels. The customer never needs to repeat themselves.

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Channel-Specific Behavior

While your assistant’s core personality stays consistent, some behaviors adapt to each channel:
  • WhatsApp: Can send location requests, handle voice messages
  • Instagram: Can respond to story mentions, handle image messages
  • Web Widget: Can show rich cards, suggested questions
Your assistant automatically uses the right features for each platform.

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Best Practices

  1. Start with one channel: Get it working perfectly before adding more
  2. Match your customers: Use channels where your customers already are
  3. Keep branding consistent: Same name and avatar across all channels
  4. Test each channel: Send test messages to verify everything works
  5. Monitor all channels: Check your Inbox regularly for conversations needing attention

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Supported Channels

Invent supports all major messaging platforms and communication channels. Connect WhatsApp, Instagram, Messenger, Telegram, SMS, email, and embed widgets on your website. New channels are added regularly.