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Knowledge is how you teach your AI assistant about your business. Upload your documentation, FAQs, product information, and any other content you want your assistant to know. The more relevant knowledge you provide, the better your assistant answers customer questions. Knowledge Overview

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Knowledge Types

You can add three types of knowledge:

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Files

Upload documents directly from your computer. Supported formats include:
  • PDF documents
  • Word documents (.doc, .docx)
  • Text files (.txt)
  • Markdown files (.md)
Each file can be up to 50 MB. Simply drag and drop files into the upload area, or click to browse.

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Text

Add custom text content directly. This is perfect for:
  • Quick FAQs
  • Policy snippets
  • Product descriptions
  • Any information that doesn’t exist in a document

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Website

Connect websites and web pages. Your assistant will crawl and learn from:
  • Help center articles
  • Documentation sites
  • Blog posts
  • Any publicly accessible web content
Just paste the URL and Invent extracts the content automatically.

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Knowledge Statistics

The Knowledge page shows you exactly what your assistant knows:
  • Total Contents: Number of knowledge items you’ve added
  • Total Chunks: How the content is split for processing (more chunks = more detailed knowledge)
  • Total Size: Combined size of all your knowledge
  • Pending: Items still being processed
  • Failed: Items that couldn’t be processed (check these for issues)

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Processing Status

After uploading, each item goes through processing:
  1. Pending: Upload received, waiting to process
  2. Processing: Content is being analyzed and indexed
  3. Processed: Ready for your assistant to use
  4. Failed: Something went wrong (usually format issues)

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Knowledge Scope

You have full control over what knowledge each assistant can access. There are two types of knowledge:

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Global Knowledge

Knowledge uploaded from the main Knowledge page is available organization-wide. You can:
  • Use all global knowledge: Give an assistant access to everything
  • Select specific items: Choose only certain knowledge pieces for an assistant
  • Perfect for company-wide policies, general FAQs, and brand guidelines

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Assistant-Specific Knowledge

Knowledge uploaded directly from an assistant’s Knowledge tab is private to that assistant only. Use this for:
  • Product-specific documentation
  • Channel-specific information
  • Specialized use cases that other assistants shouldn’t access
This gives you complete control: share common knowledge across all assistants while keeping specialized information separate. Knowledge Scope

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Best Practices

  1. Keep content focused: Smaller, specific documents work better than massive files
  2. Keep knowledge up to date: For websites, click the three-dot menu and select “Re-index” to refresh content automatically. For files and text, you’ll need to reupload or rewrite them with updated information
  3. Use clear language: Write as if explaining to a new employee
  4. Test your assistant: After adding knowledge, ask questions to verify it works