Knowledge is how you teach your AI assistant about your business. Upload your documentation, FAQs, product information, and any other content you want your assistant to know. The more relevant knowledge you provide, the better your assistant answers customer questions.Documentation Index
Fetch the complete documentation index at: https://docs.useinvent.com/llms.txt
Use this file to discover all available pages before exploring further.
Knowledge Types
You can add three types of knowledge. Click Upload Knowledge to see the three tabs: File, Text, and Website.Files
Upload documents directly from your computer. Drag and drop files into the upload area, or click to browse.
- PDF documents (.pdf)
- Word documents (.doc, .docx)
- Text files (.txt)
- Markdown files (.md)
- Images (.png, .jpg, .jpeg, .webp)
Text
Add content directly with a title and body. This is the fastest way to give your assistant specific information that does not exist in a document or on your website.
- Title: A descriptive name for this content (e.g., “Pricing”, “Return Policy”, “Class Schedule”). The title helps you organize your knowledge and helps the assistant identify relevant content
- Content: The actual information you want the assistant to know. Supports up to 2,097,152 characters per item
- FAQs and Q&A pairs
- Pricing and plan details
- Policy snippets
- Product descriptions
- Promotional offers or seasonal information
- Any information that does not exist in a document or on your website
Website
Connect websites and web pages by URL. Invent extracts the content automatically so your assistant can answer questions based on your published content.
example.com or example.com/sitemap.xml) and select a Mode:
- Single Page: Indexes only the specific URL you provide. Use this for individual pages like a pricing page or FAQ
- Crawl: Follows links from the starting URL to discover and index multiple pages across your site. Use this for help centers, documentation sites, or entire sections of your website
- Help center articles and documentation
- Product and pricing pages
- Blog posts and announcements
- Any publicly accessible web content
Cost
Knowledge comes with a small usage cost that scales with how much you upload and how often your assistant uses it. Most organizations find this cost very low, but we want to be upfront about it so you can plan with confidence. Knowledge is billed in two places:- At upload, $0.0005 per chunk (one-time). When you add a file, text, or website, Invent splits it into smaller chunks and indexes each one so it can be searched. A chunk is roughly 350–400 words (about half a page of typical text). Each chunk costs $0.0005 to index, charged once at upload. The Total Chunks stat on the Knowledge page tells you exactly how many chunks your content produced, so you can always see what you have paid for.
- At query time, $0.0005 per search. Each Knowledge Base Search your assistant runs costs a flat $0.0005, regardless of how much content is in your knowledge base. Retrieved chunks are then included as context in the message and count toward its normal input-token cost.
Example upload costs
| Content | Approx. size | Chunks | One-time cost |
|---|---|---|---|
| A short FAQ page | ~500 words | ~1–2 | ~$0.001 |
| A policy or product page | ~2,000 words | ~5–6 | ~$0.003 |
| A 10-page document | ~5,000 words | ~13–14 | ~$0.007 |
| A 50-page manual | ~25,000 words | ~65–70 | ~$0.035 |
| A 100-page help center | ~50,000 words | ~130–140 | ~$0.07 |
Example query costs
| Usage | Cost |
|---|---|
| 100 unique questions / month | ~$0.05 |
| 1,000 unique questions / month | ~$0.50 |
| 10,000 unique questions / month | ~$5.00 |
- Larger documents produce more chunks, and therefore a slightly higher one-time upload cost and more content to search through.
- Repeated searches are cached for free. When the same question is asked more than once, Invent reuses the previous search result for up to 2 hours across your entire organization, so you are not billed for the repeat. Only new or different questions trigger a fresh search.
- Knowledge Base Searches use up to 20% less tokens thanks to ongoing optimizations, so each search is already quite efficient.
Knowledge Statistics
The Knowledge page shows you exactly what your assistant knows:- Total Contents: Number of knowledge items you’ve added
- Total Chunks: How the content is split for processing (more chunks = more detailed knowledge)
- Total Size: Combined size of all your knowledge
- Pending: Items still being processed
- Failed: Items that couldn’t be processed (check these for issues)
Processing Status
After uploading, each item goes through processing:- Pending: Upload received, waiting to process
- Processing: Content is being analyzed and indexed
- Processed: Ready for your assistant to use
- Failed: Something went wrong (usually format issues)
Knowledge Scope
You have full control over what knowledge each assistant can access. There are two types of knowledge:Global Knowledge
Knowledge uploaded from the main Knowledge page is available organization-wide. You can:- Use all global knowledge: Give an assistant access to everything
- Select specific items: Choose only certain knowledge pieces for an assistant
- Perfect for company-wide policies, general FAQs, and brand guidelines
Assistant-Specific Knowledge
Knowledge uploaded directly from an assistant’s Knowledge tab is private to that assistant only. Use this for:- Product-specific documentation
- Channel-specific information
- Specialized use cases that other assistants shouldn’t access
Best Practices
- Keep content focused: Smaller, specific documents work better than massive files
- Keep knowledge up to date: For websites, click the three-dot menu and select “Re-index” to refresh content automatically. For files and text, you’ll need to reupload or rewrite them with updated information
- Use clear language: Write as if explaining to a new employee
- Test your assistant: After adding knowledge, ask questions to verify it works