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GET
Get Response Times

Authorizations

Authorization
string
header
required

Bearer token authentication using your API key

Path Parameters

org_id
string
required

Query Parameters

from_date
string<date-time> | null
to_date
string<date-time> | null

Response

200 - application/json

Resolution time and human response time analytics, computed from recorded lifecycle timestamps (closed_at, first_transferred_at, member first replies)

avg_resolution_seconds
number | null
required
median_resolution_seconds
number | null
required
p90_resolution_seconds
number | null
required
total_resolved
number
required
avg_human_response_seconds
number | null
required
median_human_response_seconds
number | null
required
p90_human_response_seconds
number | null
required
total_transfers
number
required
unanswered_transfers
number
required