Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.useinvent.com/llms.txt

Use this file to discover all available pages before exploring further.

Marketing broadcasts send a single message to many contacts at once. Use them for announcements, product updates, promotions, and newsletters: anything you want a whole segment to receive at the same time. You choose the audience up front, set up your channels, and either send now or schedule for later.
This page covers the marketing-specific flow. For the building blocks every broadcast shares (channels, templates, and properties), start with the Broadcasts overview. For event-driven messages sent one at a time, see Transactional broadcasts.

​
Audience

The Audience section determines who receives your broadcast. It is the first thing to configure, and it is required before you can send.
Marketing broadcast audience selector showing All Contacts and segment options

Audience guide

Learn how to manage contacts and build segments in the Audience guide.
You have two options:

​
All contacts

Click All Contacts to send to every contact in your audience. Once selected, “All Contacts” is shown with a Change button so you can adjust the selection later.

​
Specific segments

Click Add segment to target specific groups:
  1. Search for a segment by name.
  2. Select one or more segments from the list.
  3. Add multiple segments to widen your reach.
Each selected segment appears with its name, its contact count, a View button to preview the contacts, and an x to remove it. You can combine segments freely. Click Add segment again to add another.
To change your audience after configuring it, click Change in the Audience section header.
Marketing broadcasts respect each contact’s subscription status. Contacts who have unsubscribed or are blocked are automatically excluded from the audience, so you stay compliant without extra work.

​
Test your broadcast

Before sending to your whole audience, send yourself a test to confirm everything looks right.
1

Click Test

Open the broadcast and click Test in the top-right corner.
2

Enter the test recipient

Provide the contact detail that matches the channel you are testing:
  • Full Name (optional): a name for the test recipient.
  • Phone (optional): the number that receives the test, with a country-code selector.
You must provide the detail that matches the channel. A WhatsApp broadcast needs a Phone number, and the test fails if the required field is missing.
3

Send the test

Click Send Test Broadcast and check the device to confirm the message renders correctly with its variables populated.
Send a test broadcast dialog with name and phone fields
A test sends a real, billable message to the details you enter. Use your own number, not a customer’s.

​
Send or schedule

Once your audience, channels, and content are ready, click Schedule Broadcast in the top-right corner to open the send dialog.
Send broadcast dialog with timing options and a recipient summary

​
Timing options

Choose when the broadcast goes out:
  • Quick options: immediately, in 5 minutes, in 30 minutes, in 1 hour, or a preset time today or tomorrow (9:00 AM, 12:00 PM, 3:00 PM, 6:00 PM).
  • Custom date and time: use the picker to set any future date and time.

​
Confirmation

Before you send, the dialog shows a clear summary:
  • A status line: “Broadcast will be sent immediately” or “Scheduled for” a specific date and time.
  • A recipient summary: “Sending to X recipients via WhatsApp”, showing the channel and count.
Click Send Broadcast to send now, or Schedule Broadcast to queue it for later.

​
Scheduled broadcasts

When a broadcast is scheduled, the page updates to show:
  • A banner: “Broadcast is scheduled to send on” the chosen date and time.
  • A live countdown in the top-right corner.
  • A Cancel Schedule button that returns the broadcast to Draft.
To edit a scheduled broadcast, cancel the schedule first, make your changes, then schedule it again.
Scheduled marketing broadcast with a banner and a countdown timer

​
Analytics

After a broadcast is sent, the page becomes an analytics dashboard. The Audience, Properties, and Channels sections collapse into summaries, and delivery data takes their place.

​
Deliverability

  • Total Recipients: how many contacts were targeted.
  • Sent: how many messages were sent, with the percentage.
  • Delivered: how many were confirmed delivered, with the percentage.
The large figure at the top is your at-a-glance delivery rate.

​
Engagement

  • Opened: how many recipients opened or read the message, with the percentage.

​
Recipients table

A per-recipient table lists every contact, the channel used, the delivery status, and the send time. Hover a status icon to see exact timestamps for each event.
Marketing broadcast analytics with deliverability, engagement, and a recipients table

​
Best practices

  1. Always test first. Send yourself a preview and confirm the template and variables render correctly.
  2. Segment instead of blasting. Send relevant content to the right group rather than the same message to everyone.
  3. Personalize with properties. A name and a unique code lift engagement. See Properties.
  4. Schedule for the right moment. Send when your audience is active, and avoid late nights and weekends.
  5. Watch your numbers. Low deliverability usually points to bad phone numbers or addresses in your contacts.
  6. Get consent. Only message contacts who opted in. On WhatsApp this is essential. See WhatsApp Best Practices.

​
Next steps

Transactional Broadcasts

Send event-driven messages one at a time through the API

WhatsApp

Set up WhatsApp Templates and configure the channel

WhatsApp Best Practices

Keep your number and templates in good standing

Audience

Manage contacts and build segments for targeting