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Notifications keep you informed when new messages arrive in conversations that need your attention. Configure how and when you get notified so you never miss an important customer message. Access notification settings at useinvent.com/o/settings/notifications.
Notifications Settings

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Email Notifications

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Conversation is assigned to me

Toggle this on to receive email notifications when new messages arrive on conversations assigned to you. This is useful for agents and managers who handle human handoffs and need to respond quickly. When enabled, you’ll get an email each time a customer sends a new message in a conversation where you are the assigned agent.

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Billing Notifications

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Billing alerts

Toggle this on to receive email alerts when the balance runs low or out, the spending cap is reached, or a payment fails. This section is only visible to members with billing permission.

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Sound Notifications

Choose the sound that plays when you receive a new message in conversations assigned to you or unassigned. This helps you stay aware of incoming messages while working in the dashboard. Available sound options: Click the play button next to the dropdown to preview any sound before selecting it.
If you handle a high volume of conversations, consider using Soft or None to avoid notification fatigue, and rely on email notifications for important conversations instead.