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Notifications tell you when something needs you: a new message, a mention, an agent waiting on you, or a billing problem. Choose how you hear about each one so you never miss what matters. Access notification settings at useinvent.com/o/settings/notifications.
Notifications Settings

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Email and push

The Notifications card has one row per event, with an Email switch and a Push switch for each. Push notifications go to the Invent mobile app on your phone. A dash means that channel is not available for the row. Assigned to me shows only when the Inbox is on for your organization, and Agent needs you only when Agents are on. Billing alerts is only visible to members with billing permission.

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Sound

Choose the sound that plays when you receive a new message in conversations assigned to you or unassigned. This helps you stay aware of incoming messages while working in the dashboard. Available sound options: Click the play button next to the dropdown to preview any sound before selecting it.
If you handle a high volume of conversations, consider using Soft or None to avoid notification fatigue, and rely on email notifications for important conversations instead.