Notifications keep you informed when new messages arrive in conversations that need your attention. Configure how and when you get notified so you never miss an important customer message.
Access notification settings at useinvent.com/o/settings/notifications.
Email Notifications
Conversation is assigned to me
Toggle this on to receive email notifications when new messages arrive on conversations assigned to you. This is useful for agents and managers who handle human handoffs and need to respond quickly.
When enabled, you’ll get an email each time a customer sends a new message in a conversation where you are the assigned agent.
Sound Notifications
Choose the sound that plays when you receive a new message in conversations assigned to you or unassigned. This helps you stay aware of incoming messages while working in the dashboard.
Available sound options:
| Sound | Description |
|---|
| Default | The standard notification sound |
| Alternative | A different tone for variety |
| Soft | A quieter, less intrusive sound |
| None | Disable sound notifications entirely |
If you handle a high volume of conversations, consider using Soft or None to avoid notification fatigue, and rely on email notifications for important conversations instead.
