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Before your workspace can send email, the address it sends from has to be verified. Settings → Emails is where you add those addresses, watch their verification status, and set up DKIM signing for your domain.
Verified sender addresses
Each row shows the sender name your recipients will see, the address itself, and its status. The Default badge marks the address used when nothing more specific is chosen, and the DKIM badge means the address’s domain is signed.

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Adding a sender address

1

Click Add Email

Enter the name recipients see in their inbox (usually your company or team name) and the address you want to send from.
2

Confirm the verification email

We send a verification email to that address. Open it and follow the link. The address stays Pending until you do.
3

Check the status

Back in the list, the address flips to Verified and is ready to use.
Add a sender address
If the email never arrives, open the address and use Resend Verification, then Check Status once you have clicked the link. Statuses are Pending, Verified, and Failed.
Use an address you can actually receive mail on. Replies to your broadcasts land there, and so does the verification email.

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Verifying your domain (DKIM)

Verifying the single address is enough to start sending. Verifying its domain is what makes those emails land in the inbox instead of the spam folder: it lets us sign every message with DKIM on your behalf, so receiving mail servers can prove the mail really came from your domain. Open an address and scroll to Domain Verification.
Domain verification records
1

Copy the records

Three records are listed with their type, name and value. Copy each one with the button next to it.
2

Add them at your DNS provider

Create the records exactly as shown. If we recognize your DNS provider, a button appears that opens it directly, and for some providers it can add the records for you in one click.
3

Check the status

Use the refresh action next to each record. DNS changes can take a few minutes to propagate, so check again shortly if they still show Pending.
Once all records resolve, the section reports that DKIM signing is active and the address shows the DKIM badge in the list. Every address on that domain benefits, so you only do this once per domain.

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Per-address settings

Open an address to find its Configuration section: The options menu on each row also lets you rename the sender, set the address as default, or delete it.
Deleting an address stops everything that sends from it. Broadcasts, assistants, and workflows configured with that address will fail until you point them at another one.

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Where these addresses are used

  • Broadcasts sent over the email channel go out from the address configured on the broadcast.
  • Assistants and workflows that send email use the address chosen in their configuration.
  • Anything you do not configure explicitly falls back to your default address.

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Next Steps

Broadcasts

Send marketing and transactional email to your audience

Suppression List

Keep bounced and opted-out addresses out of every send