Suppression List

The suppression list is your workspace’s do-not-contact list. Anything on it never receives a broadcast or an automated message again, on any channel, from any assistant. Open Audience → Suppression List in the sidebar. The list is keyed by the email address or phone number itself, not by contact. That has three consequences worth knowing:

• If two contacts share the same address, suppressing it stops both.
• Deleting a contact does not bring the address back into circulation.
• You can suppress an address that has no contact record at all, for example one a customer gave you by phone.

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What lands on the list automatically

You rarely have to add anything by hand. Invent adds entries as it learns about them: The Source of each entry (visible in the detail panel) tells you how it arrived: a delivery event, an unsubscribe link, someone in the app, an import, or the API.

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What suppression blocks

Suppression stops outbound, automated messaging. It never stops a conversation. The middle row is the important one. “Stop sending me your newsletter” is not “never send me my one-time code”, so an Unsubscribed or Added manually entry leaves transactional sends alone. An address that bounced, complained, or is under a legal request is blocked everywhere, because a message to it either cannot arrive or must not be sent.

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Finding an entry

Use the search box to look up an exact address or number, and the two filters to narrow by channel (email or phone) or by reason. Click any row to open its details. The panel shows the type, source, who added it, when, and any diagnostic detail the provider returned (the bounce code, the complaint type, or the feedback a recipient left when unsubscribing). You can change the reason, leave a note for your team, or remove the entry from the list.

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Adding an address or number

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Importing a list

Migrating from another tool? Bring its suppression list with you before your first broadcast, so you never email an address that already opted out elsewhere. Click Import, then upload a .csv, .xlsx, .xls, .numbers, or .ods file with one email or phone number per row, and map the column. The review step tells you exactly what will happen before anything is written: how many rows are valid, which ones are not a usable email or number, and which are already on the list and will be skipped. Importing never creates or changes contacts. It only adds entries to this list.

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Removing an entry

Open the entry and click Remove from list. Broadcasts and automated messages can reach that address or number again from that moment on. Remove an entry only when you know the person asked to hear from you again. Sending to an address that bounced or complained hurts the deliverability of every email your workspace sends.

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Suppression and a contact’s subscribed status

These are two different things and both apply:

• Suppression is about an address or number. It is workspace-wide and survives the contact.
• A contact’s subscribed status is about that one contact record.

When you open a contact whose email or phone is suppressed, the contact card shows an alert saying so, so you are never surprised when they are missing from a send.

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Next Steps